Frequently Asked Questions
Where are you located?
We are located in Las Vegas, Nevada.
How do I speak to a company representative?
Please feel free to contact us with any questions or concerns you may have. There are three ways to reach us. You can email us at firstname.lastname@example.org, give us a call at 213-210-8668, or start a conversation using the chatbox on the website.
Where can I see the fine art prints in person?
You can make an appointment to tour our in-home Las Vegas studio where we have select prints on display.
What does Limited Edition mean?
Limited Edition means that there will only be a set number of prints produced for each artwork. After the edition sells out, there will never be another fine art print produced of that particular artwork. This is to protect the value of each piece for our customers.
Can I request a custom size?
Yes, we can create custom sizes for any print. Please contact us to discuss special orders.
Can I request custom color matching for my specific room?
Absolutely. The artist can work with you directly to match the color and setting of your space. Reach out to us to start the conversation.
Does the artist sign and number his work?
Yes. Each artwork is hand signed and numbered in the bottom right hand corner. You’ll also find the edition number there. Clients may select from available edition numbers at time of purchase.
Is the work authenticated?
Yes. Every New American Fine Art print is accompanied by its own Certificate of Authenticity. We’ll mail all of the proper verification documents as soon as your artwork arrives.
Do you offer returns?
We want you to be completely satisfied. We do accept returns on all standard sizes within the United States. Please email us at email@example.com to initiate a return.
CARE AND HANDLING
How do I clean my artwork?
For regular maintenance, dust gently with a microfiber cloth. When a deeper cleaning is needed, you can use a product formulated for acrylic (such as Brillianize) to gently clean the surface.
Never use paper towels, ammonia, or alcohol based cleaners (like Windex) on your print. Take care not to scratch the surface when cleaning or handling.
How long will shipping take?
Your limited edition print is made to order and ships within 4 weeks of your order date. Items that are in stock will ship immediately.
Do you provide custom framing?
Yes! We can customize your artwork with the frame and color variation of your choice. Please let us know at the time of your order, and allow an additional 1-2 weeks for shipping if you choose a custom framing option.
Can I do my own framing?
Yes, absolutely. If you plan on doing your own framing, we can ship your piece to your preferred framer ready to be framed.
How do I light my artwork?
Lighting can be a wonderful way to showcase your new print. We recommend Soraa MR16 (3500K or 4000k) LED bulbs for the best results. Please consult an electrician or lighting professional to ensure the proper balance of light and presentation of your art.
How do I hang my artwork?
Our standard frameless artwork will be shipped with the appropriate hanging equipment attached to the back of the frame. We use the French cleat method which allows you to mount the hardware directly to the wall using drywall anchors. The artwork has a lip on the back of the metal frame that allows you to hang the artwork onto the cleat securely.
We can also coordinate installation services if needed. Please let us know when you place the order, and we can arrange for an art handler to help you hang your print when it arrives.
SHIPPING & DELIVERY
Do you ship internationally?
Absolutely! We ship all over the world. Please contact us directly to place an order and get a quote for shipping.
Is my artwork insured?
Yes. We fully insure all of our shipments in the event that damages occur during transit. If the artwork arrives damaged, please photograph it and let us know within 24 hours of delivery. This helps us investigate the cause and file a claim quickly, and get a replacement into production right away.